Refund policy

Returns, refunds and cancellations

Returns and exchanges

Please check your product, size, color and quantity before ordering. We do not accept returns or exchanges if the item received matches your order and its description but you no longer want it, ordered it by mistake, or chose the wrong item or variant.

A problem with your item

If your item is damaged, defective, incomplete, unsafe, or different from what you ordered, please contact us. Include your order number, the email address used at checkout, and a short description of the problem. Photos can help when reasonably available. Stop using an item that may be unsafe.

After reasonable verification of your order and the issue, you may choose a replacement at no additional cost or a refund to your original payment method. You do not need to mail the item back. If a replacement is unavailable, we will issue a refund. Your remedy does not depend on reimbursement from our supplier.

We process refunds promptly and within the deadlines required by applicable law. Your bank or payment provider may take additional time to show the credit after it is processed. This policy does not limit your rights under applicable law.

Cancellations

To cancel, contact us immediately with your order number and the email address used at checkout. You may cancel before fulfillment begins. Once fulfillment begins, cancellation may no longer be possible. We will confirm the order's status and the outcome of your request. A cancelled order will be refunded to the original payment method.

This cancellation cutoff does not limit your rights when a shipment is delayed or when goods are damaged, defective, incomplete, unsafe, or incorrect. Do not mail products to the supplier or to the address printed on a parcel.